Quick answers about COD, RTO credit, and packaging charges.
Do you support Cash on Delivery (COD) orders?
Yes. Mount Emporium supports COD orders across 25,000+ pincodes in India through our courier partners. COD remittance is settled to your wallet after the courier confirms successful delivery, typically within 7–10 business days.
How does the RTO (Return to Origin) credit rule work?
If a shipment is returned to origin, only the eligible product cost is credited back to your wallet. Forward shipping, RTO shipping, and the ₹20 packaging charge are non-refundable as these costs are already incurred by our courier and warehouse partners.
What is the packaging charge per order?
A flat ₹20 packaging charge applies to every order in addition to the product cost and shipping. This covers neutral white-label packaging materials, your brand-name invoice, and quality-check labour at our warehouse.
Is there a minimum order quantity (MOQ)?
No. There is no MOQ — you can place a single-unit order or scale to thousands. For bulk orders, custom pricing is available on request via WhatsApp.
Will my customers see Mount Emporium branding on the package?
No. All shipments go out fully white-label under your brand name with neutral packaging. Mount Emporium branding is never included on the box, label, or invoice.