Terms & Conditions

Last updated: 2026. Please read carefully before placing orders.

No Inventory Required

Sellers do not need to hold or pre-purchase any stock. We dispatch from our warehouse on every confirmed order.

Same-Day Dispatch

Orders confirmed before our daily cut-off are packed and handed over to courier partners the same business day.

White-Label Shipping

All shipments go out under your brand name with neutral packaging. Mount Emporium branding is never included.

No MOQ — Bulk Discounts Available

There is no minimum order quantity. For bulk orders, special pricing is available on request via WhatsApp.

No Refund on RTO

Return-to-Origin (RTO) charges are non-refundable. Only the eligible product cost adjustment is credited back to your wallet.

Full Advance Payment

All orders are processed only after full advance payment is received via wallet top-up.

Packaging Charge

A flat ₹20 packaging charge is applied per order in addition to the product and shipping cost.

Shipping Cost

Shipping cost is calculated based on product weight, dimensions, and destination pincode.

Frequently Asked Questions

Quick answers about COD, RTO credit, and packaging charges.

Do you support Cash on Delivery (COD) orders?

Yes. Mount Emporium supports COD orders across 25,000+ pincodes in India through our courier partners. COD remittance is settled to your wallet after the courier confirms successful delivery, typically within 7–10 business days.

How does the RTO (Return to Origin) credit rule work?

If a shipment is returned to origin, only the eligible product cost is credited back to your wallet. Forward shipping, RTO shipping, and the ₹20 packaging charge are non-refundable as these costs are already incurred by our courier and warehouse partners.

What is the packaging charge per order?

A flat ₹20 packaging charge applies to every order in addition to the product cost and shipping. This covers neutral white-label packaging materials, your brand-name invoice, and quality-check labour at our warehouse.

Is there a minimum order quantity (MOQ)?

No. There is no MOQ — you can place a single-unit order or scale to thousands. For bulk orders, custom pricing is available on request via WhatsApp.

Will my customers see Mount Emporium branding on the package?

No. All shipments go out fully white-label under your brand name with neutral packaging. Mount Emporium branding is never included on the box, label, or invoice.

Questions about these terms? Contact us.